Inquiry letter is a kind of letter of demand or request information about a product, service, job postings or other business information.
In general, the general function of this letter is to respond to an advertisement of information sources such as newspapers, magazines or electronic media about a product / service as we are interested in the informasih obtained.
Usually Suart is an initial step in building a business or cooperation of two parties: the provider of products / services and buyers of products / services.
In this letter, there are some things that are discussed by the providers of services / products is the question of the buyer in order to help buyers themselves to find out information about products / services. Those things include:
- Name and type of product
- Product specifications, namely the type, size, quality, capacity and others;
- Unit price.
- Discounts
- The method of payment from the buyer to the seller;
- Way of delivery of the product from the seller to the buyer, and
- Ease that may be obtained by the buyer, such as warranty and others.
Inquiry Letter Example:
B. Complaint Letter
Complaint letter is a sort letter which we use to help you achieve your goals from your complaint. The complaint letter should be addressed to the customer service/consumer affairs department or the head office if there is no customer service department.
Complaint Letter Example:
1 Mawar StreetLosari, Brebes 52255
September 15, 2011
Customer Service
Batik Trusmi
15 Kibuyut Trusmi Street
Kel. Kesenden, Kec. Kejaksan
Cirebon 45121
Dear Sir or Madam,
I have ordered 12 packs consist of 12 clothes of new modeled Trusmi Batik on your Boutique which I ordered by phone on September 11. I received the order on September 14. When I received those packs of Batik, there was one packs missing. I only got 11 packs of 12 packs that I ordered. To know whether there was one pack missing, you can check the amount of Batik whcih left your Butique stock.
To resolve that problem, I would like you to send me one pack of modeled Trusmi Batik like I ordered before. Or if the pack of modeled Tursmi batik which I ordered had been ordered by somebody else, I hope you give me back the money for the amount charge of the Tursmi Batik pack.
I have been your costumer for long time, and you know it as well. This the first time I get the problem like this relate to your service. If you need to contact me, you can call me at 08743258234.
Sincerely,
Sartono
Source:
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